Refund policy

30-Day Return & Refund Policy

We stand behind every Traders Screen product. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund. You can request a return in a few clicks from your account at account.tradersscreen.com, or by emailing our support team.

Eligibility

Returns must be requested within 30 days of the delivery date.
Items must be in their original condition, with all accessories, cables and original packaging included.
Items that show signs of physical damage, misuse or unauthorized modification are not eligible.

How to start a return

Email tradersscreen.official@gmail.com with your order number (e.g. #TS-1001) and the reason for your return. Our team will reply within 1–2 business days with return instructions. Items sent back without an approved return request will not be accepted.

Damaged, defective or incorrect items

Please inspect your order on arrival. If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos, and we will send a replacement or issue a full refund at no extra cost to you, including return shipping.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Exchanges

If you'd like a different item, return the original for a refund and place a new order.